RETURNS & REFUND POLICY
RETURNS & REFUND POLICY
Customer Satisfaction Guarantee
At LiorLuma, we want every customer to love their purchase.
If your order does not meet your expectations, please contact us and we will work with you to find the best solution.
Return Period
We accept return requests within:
15 days after delivery
To begin a return, customers must contact us first.
Please provide:
- Order number
- Customer name
- Reason for return
- Photos (if applicable)
Returns sent without prior approval may not be accepted.
Return Requirements
To qualify for a return:
Items must be:
✓ Unused
✓ In original condition
✓ With original packaging
✓ Without damage caused by improper handling
Non-Returnable Items
Certain products cannot be returned:
- Used decorations
- Customized products
- Clearance items
- Items damaged after delivery due to customer handling
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within:
7 days after delivery
Please include:
- Order number
- Photos of the package
- Photos showing the issue
Our team will review the situation and provide:
- Replacement
- Refund
- Other appropriate solutions
Refund Process
Once your return arrives and is inspected, we will send a confirmation email.
Approved refunds will be issued to the original payment method.
Refund processing time:
5–10 business days
depending on your bank or payment provider.
Return Shipping
Customers are responsible for return shipping costs unless:
- Product arrived damaged
- Incorrect product was shipped
- Manufacturing defect occurred
Original shipping fees are non-refundable.